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IT Works Co. Blog

IT Works Co. has been serving the Markham area since 2000, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

Microsoft OneNote May Be the Best Note-Taking Tool on the Market

Microsoft OneNote May Be the Best Note-Taking Tool on the Market

Most modern PCs come pre-installed with a handy tool by Microsoft called OneNote (and it’s also included with Office 365). Today, we’ll run through the features that OneNote offers that make it a useful business tool.

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3 Time-Saving Benefits to Outsourced Email Management

3 Time-Saving Benefits to Outsourced Email Management

You don’t have time to worry about managing your email solution, but it’s still a vital aspect of your business’s operations. You never know when someone will fall for a spam message, and you certainly can’t look over the shoulders of each employee to make sure they don’t. What’s the busy business owner to do? How can you get quality email management without it eating up too much time and effort on your part?

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Tip of the Week: Netflix Now Lets You Download Videos for Offline Viewing

Tip of the Week: Netflix Now Lets You Download Videos for Offline Viewing

The development of Netflix was revolutionary for its time, allowing users to stream a plethora of great television shows and movies on a whim. Nowadays, Netflix continues to innovate and create ways for users to take their services to places where they never thought possible. One example is taking Netflix on a flight, where the Wi-Fi is either completely unavailable, or too slow or expensive to be worth using. Netflix now allows users to download videos for offline viewing via its mobile app.

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Webinars Take the Excuses Out of Missing Meetings

Webinars Take the Excuses Out of Missing Meetings

For today’s businesses, displaying your organizational authority is crucial to success. Whether it’s McDonald’s with fast food burgers, Chevrolet with cars and trucks, or Walmart for everything else, the message you put out there is seemingly as important as the services you provide. For small businesses, this becomes even more crucial. For example, if you run a hardware store, you likely can’t compete with the prices of the big box stores, but you can bring to the table something of greater value to the consumer: your knowledge.

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Tip of the Week: What You Should Do After You’ve Cracked Your Phone’s Screen

Tip of the Week: What You Should Do After You’ve Cracked Your Phone’s Screen

A cracked screen can happen to anyone at any time. All it takes is bumping into someone or your grip slipping off of your device, and boom--cracked screen. In cases, such as this, what’s the best way to move forward?

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Study Finds Social Media Phishing Scams to Be the Most Dangerous

Study Finds Social Media Phishing Scams to Be the Most Dangerous

Ordinary fishing, where you hope for a simple-minded fish to latch onto your hook, relies on using a proper lure. The same can be said for the virtual method of phishing, where a hacker will use a similar type of “lure” to convince the target to bite. These phishing scams are especially useful for hackers who want to take advantage of social media to find new targets. A recent study has shown that this is a surprisingly effective method of phishing.

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Looking for Outside-the-Box Ideas? Give Your Intrapreneurs a Voice

Looking for Outside-the-Box Ideas? Give Your Intrapreneurs a Voice

Entrepreneurs are the heroes of today, making great strides in the business world by introducing new ideas to their industries. However, the intrapreneur is a bit more of an enigma; they create commendable ideas within their own organization. In fact, your organization probably has its own intrapreneurs. How do you take advantage of their skills to your business’s benefit?

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Tip of the Week: 3 Ways the Cloud Streamlines Operations for SMBs

Tip of the Week: 3 Ways the Cloud Streamlines Operations for SMBs

The cloud is a great asset that your business can use to your business’ operational efficiency, but only if you’ve put plenty of thought into the implementation process. Since the same cloud solution likely won’t work in the same way for two different organizations, you’ll need to intimately know what your business needs so that you can build and deliver a cloud solution to meet these demands. This week’s tip is all about helping you determine the best cloud solution for your organization.

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What’s Behind so Many Businesses Switching Their Phone Systems to VoIP?

What’s Behind so Many Businesses Switching Their Phone Systems to VoIP?

The office telephone has been a staple in the business environment for generations, but the extent that each organization uses their telephone will vary. Factors like the number of users, telephone handsets, and wiring required will influence how much use you get from your telephone solution. However, these questions don’t have to be as difficult to ask if you consider the many benefits of a hosted phone system.

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Don’t Worry, Your Samsung Phone “Winking” at You is Just a Cool Feature

Don’t Worry, Your Samsung Phone “Winking” at You is Just a Cool Feature

If you’re a Samsung smartphone user, have you ever seen a little eyeball symbol appear at the top of the screen? You might notice that it will show up for a minute, and then disappear again. Since this kind of activity usually makes users question what’s going on with their device, let’s get down to the bottom of this weird occurrence.

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Tip of the Week: Resolve a Poor Internet Connection By Following These 3 Steps

Tip of the Week: Resolve a Poor Internet Connection By Following These 3 Steps

When the Internet goes down in the modern office, chaos ensues. The only way to subdue the panicked masses is to provide answers and to resolve the issue, ASAP. If you happen to find yourself in such an Internet-less predicament, then be sure to follow these three troubleshooting tips.

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Banks Enact New Security Solutions to Safeguard ATMs

Banks Enact New Security Solutions to Safeguard ATMs

All across the United States, banks are rolling out ATM improvements to help boost the security of their members by utilizing mobile devices. While these measures will undoubtedly help, they aren’t enough to fix all of the vulnerabilities that ATMs suffer from without some vigilance on the user’s part.

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What Your Software Has in Common With the Food in Your Fridge? An (EOL) End of Life Date

What Your Software Has in Common With the Food in Your Fridge? An (EOL) End of Life Date

It’s a well-known fact that nothing in this world lasts forever (other than Twinkies), and this pertains to your technology more than perhaps anything else. The same solutions that you’ve been working with for years will also need regular updates and improvements in order to stay relevant to your organization.

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Tip of the Week: 9 Hacker Profiles You Need to Be Aware Of

Tip of the Week: 9 Hacker Profiles You Need to Be Aware Of

“Hacker” is a word that can bring up many powerful impressions in people. It may very well bring up images of a pale super genius hunched over a keyboard, awash in dim blue light, as it does for many people. However, this extremely specific image does little but pigeonhole the many hackers in the real world into this dramatized caricature.


In reality, there are many different kinds of hacker, each with a preferred target and reason for doing what they do. For your part, it helps to be familiar with the 10 types of hackers that are to be found in reality.

Amateurs

  • Script Kiddies: There’s a reason that this type of hacker is under the “amateur” heading. These are the hackers who are capable of little more than piggybacking onto larger efforts, or dabbling in the more basic forms of cybercrime. They are little more than nuisances, compared to their hacking compatriots.

The Good Guys

  • White Hats: These ethical hackers, usually security researchers, are those that help the average user by using their skills to keep threats at bay.

Political Players

  • Hacktivists: Using DDoS attacks and website vandalism to humiliate and hobble their targets, these actors are usually part of a larger group, working towards an ideologically driven common cause.
  • Nationalist Hackers: These actors are those that, thanks to their sympathies and patriotic motives, are often given a pass by law enforcement.
  • Nation State Agents: These actors typically  for a government body, usually in a military or intelligence capacity. They have access to great capital resources, but will not hesitate to use common tools as well.

The Criminals

  • Cyber Mercenaries: These are hackers-for-hire, who will be brought on to assist other cybercriminals for a share of whatever ill-gotten gains there are to be had.
  • Repeat Offenders: These hackers are skilled, yet disorganized, which keeps them from obtaining the profits that other varieties of hackers do.
  • Organized Crime: These are criminal organizations that focus on cybercrime, with a hierarchy that allows them to reap great profits from their schemes.
  • Malicious Insider: These are the criminals who sit inside your walls, actively working to sabotage your efforts and leak critical information to your competition, often for personal motivations.

These malicious insiders are easily the most dangerous threat to an SMB, but that doesn’t mean that the others don’t cause problems as well. In order to keep them all at bay, you will not only need to encourage diligence in the workplace, but also protect that workplace with comprehensive security solutions.

The experts at IT Works Co. are ready to assist you in securing your business assets against external influences. Call 416.657.4010 to get started.

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Alert: LastPass Vulnerability Found. Is Any Password Manager Safe?

Alert: LastPass Vulnerability Found. Is Any Password Manager Safe?

Thanks to one of Google’s researchers with the Zero Day Project, it has been discovered that LastPass has a major vulnerability as a result of a major architectural problem. This news comes on the heels of many other flaws the same researcher discovered within LastPass. However, based on what the researcher claims, these vulnerabilities were much less serious than his latest discovery.

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Your Business Should Be in the Headlines for the Right Reasons, Not for a Cyber Attack

Your Business Should Be in the Headlines for the Right Reasons, Not for a Cyber Attack

Today’s headlines are peppered with stories of major companies and institutions falling victim to a cyberattack. As a business owner, what’s your response to these gut-wrenching stories? If you write them off as fear mongering and believe that these attacks can never happen to your SMB, well, you’re wrong. They can and it’s up to you to prevent such a disaster.

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Tip of the Week: Ways to Be Active and Proactive With Your Network Security

Tip of the Week: Ways to Be Active and Proactive With Your Network Security

Security troubles have many causes, but the only way to protect your business from any of them is to implement a comprehensive enterprise-level security solution. There are two other ways that you can work to protect your business, implementing software patches, and avoiding social engineering attempts.

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Alert: 33.7 Millions Records Released to Public Due to Leak of Massive Marketing Database

Alert: 33.7 Millions Records Released to Public Due to Leak of Massive Marketing Database

In recent news, millions of records containing personal information were made available to the public in a sizable data leak, providing potential scammers with plenty of information to utilize in their schemes. These records were all part of a 53 GB database that was available for purchase from Dun & Bradstreet, a business service firm.

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Do the Right Thing This World Backup Day and Back it Up Right

Do the Right Thing This World Backup Day and Back it Up Right

In today’s business world, having a reliable way to access your data is key to your company’s success. Everything you do depends on the data you have at your disposal--so what would you do if that data was no longer available to you?

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Tip of the Week: Looking to Save Money? Try These 4 Proven Business Tactics

Tip of the Week: Looking to Save Money? Try These 4 Proven Business Tactics

Unless you have the good fortune to be running a large, well-funded business, you’ll always want to find ways to cut out unnecessary costs and improve the way your organization functions. When you’re cracking down on your budget, you might notice that even making a small change to your spending could yield quite a large return in the form of savings. We’ve compiled four ways that your business can start making more for less.

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